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frequently 
asked 
questions

Placing an order with Constellate is easy! Simply browse our collection online and click on the desired item. Add it to your cart, proceed to checkout, and follow the prompts to finalise your purchase securely. If you need any assistance, feel free to reach out to our customer support team.

Our shipping options and delivery times may vary depending on your location and the specific product you are ordering. 

Standard shipping usually takes around 5-7 business days for domestic orders and may take longer for international orders.

Express shipping, if available, typically takes 2-3 business days.

For detailed information about our shipping, please visit our website’s “Shipping & Returns” page here.

Yes, we do offer returns and exchanges for most products within a specified timeframe from the date of delivery.

For detailed information about our return and exchange policy, please visit our website’s “Shipping & Returns” page here.

If you have any questions, concerns, or need assistance with your order, you can contact our customer support team in several ways:

Phone: 0417 703 091
Email: info@constellate.au

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the provided link or enter the tracking number on our website’s “Track Order” page.